Privacy Policy for StoneGlass Exterior Cleaning

Privacy Policy

Last updated: October 2025

1. Introduction

Welcome to Stone Glass Exterior Cleaning (“we”, “our”, “us”).

We are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, and protect any personal data you provide when using our website: www.stoneglassexteriorcleaning.co.uk.

By using our website or contacting us, you agree to this policy.

2. Information We Collect

We may collect the following personal information when you contact us or use our services:

• Full name
• Email address
• Phone number
• Home or business address

We only collect the information necessary to provide our cleaning services, respond to your enquiries, and manage bookings.

3. How We Use Your Information

We use your information to:

• Respond to your enquiries and provide quotations
• Arrange and deliver our cleaning services
• Send appointment confirmations or updates
• Maintain internal records for accounting and customer service purposes

We will not sell, distribute, or lease your personal information to third parties unless required by law.

4. Legal Basis for Processing

We process your personal data under the following legal bases:

• Contractual necessity – when data is needed to provide a service or respond to your request.
• Legitimate interests – to maintain business operations and communicate with customers.
• Legal obligation – to comply with tax or accounting requirements.

5. Data Storage and Security

We take appropriate technical and organisational measures to protect your data from loss, misuse, or unauthorised access.

Your information is stored securely and only for as long as necessary to fulfil the purposes outlined in this policy.

6. Third-Party Services

At present, we do not share your personal information with any third-party providers.

If we begin using third-party services in the future (for example, for payments, email newsletters, or analytics), we will update this policy and ensure those providers comply with UK data protection laws.

7. Your Data Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

• Request access to the personal data we hold about you
• Request correction or deletion of your data
• Object to or restrict processing
• Withdraw consent (where applicable)
• Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled

For more information, visit the ICO’s website: www.ico.org.uk.

8. Data Retention

We keep your personal data only as long as necessary to provide our services or meet legal and accounting obligations.

Once data is no longer needed, it is securely deleted or anonymised.

9. Cookies

Our website may use cookies to improve user experience and website performance.

You can choose to accept or decline cookies through your browser settings.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

Stone Glass Exterior Cleaning

Email: hello@stoneglassexteriorcleaning.co.uk

Phone: 07377 274666

Website: www.stoneglassexteriorcleaning.co.uk